Shipping policy

1. Shipment Processing Time

All orders are processed within 48 hours. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	[8-12] Business Days	Free
Express Shipping	[5-10] Business Days	$5

Note: Delivery delays can occasionally occur due to carriers, customs, or unforeseen circumstances beyond our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will typically be active within 24 hours.

4. Customs, Duties, and Taxes

Sniff & Snoozy is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Risk of Loss

In accordance with ARTICLE 5 of our Terms of Service, the ownership and risk of loss are transferred to you once the products are handed over to the carrier.

If you receive your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

6. International Shipping

We currently ship World Wide. If your country is not listed at checkout, please contact us at musabinzat@gmail.com to see if arrangements can be made.

7. Incorrect Shipping Addresses

Please double-check your shipping address during checkout. We are not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the additional shipping costs to resend the package.